Pricing

Understanding Support at Home fees & charges

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About Support at Home fees & charges

Learn more about Support At Home

Care management fees capped at 10%

Support at Home caps care management fees at no more than 10% of your total quarterly funding package.

What it covers: Care management fees pay for your provider to develop your care plan, help manage your budget, coordinate your services and conduct regular check ins and reviews in case your funding requirements & needs change.

No package management fee

Support at Home has now removed upfront package management fees, which were previously as much as 15% of your total funding package.

What's new: Clients will no longer have to pay this charge, which frees up more funding for direct care services. Instead, any admin & compliance costs are only charged on services you use, under the new all-inclusive hourly service costs.

All inclusive hourly rates

All home care providers must now provide you with an all-inclusive hourly rate, with all associated fees & charges of service delviery included.

What it covers: Your fees cover the cost of service provision as well as all admin & government regulatory requirements. This user-pays system means you’ll only pay for invoice claims & admin on the services you use.

What are you actually paying for in the cost of your services?

Support worker award wages

At Homewell, we ensure all our support workers are paid according to the industry SCHADS Award, so that they receive fair pay for the amazing work they do each day in the community.

Business support, insurance & PPE

Our quality assurance, financial services and privacy & security protocols meet the highest standards, so our people and clients can be assured they are protected and can enjoy service excellence in everything we do.

Superannuation & benefits

Our staff enjoy fair and appropriate levels of annual, personal & sick leave and we meet all of our obligations in contributing to their future through relevant superanuations contributions.

Travel time & mileage

We pay our team for the time it takes to travel between our clients' homes and cover their mileage costs, ensuring they are fully reimbursed for travel expenses.

Training, meetings & breaks

We invest in our people to ensure your service quality through training & upskilling programs. We also engage our team to attend relevant meetings to improve team connection and client servicing. Break times are a given!

How we support you

Discover our care support services

Service to support independent living

Your care partner can provide help with personal care and activities of daily living to ensure your health, wellbeing and freedom to remain well and indepently at home.

Service to help you stay connected

You can continue your favourite hobbies and activities using your home care funding and get help with communications and even learn to use new technology, to ensure you stay in touch.

Free home care consultation service

We can provide individual advice to help you and your particular situation. Why not book a no-obligation free 15-min consultation to speak with our friendly home care specialists.

Connected

Always speak to someone you know –
call your team direct.

Whole-hearted

Close attention to what matters, from people that know who you are.

Close by

We've been part of the community
for more than 30 years.

Consistent

Our in-house support & care teams ensures greater certainty & trust.

Meet our NDIS support service team

Our local NDIS team loves what they do

It doesn’t feel like work – I love working with a variety of people seeing them reach their goals

young social worker next to elderly women, outside in the garden

Belinda
NDIS Support worker

I feel supported to offer the very best of care to my clients, enhancing their quality of life and maintaining their independence.

Caroline
NDIS Support worker

I love working with clients in a positive, fun way while taking into account their interests and promoting independence.

Kerry
NDIS Support Worker

It's great to be able to share a laugh and a smile.

Carol
NDIS Support Worker

Understanding Support at Home fees & charges

All-inclusive pricing with less upfront fees – adding up to more hours of service under Support at Home for most people!