30 years local experience
homewell-homepage-banner3
homewell-homepage-banner3

Support at Home

Support at Home – snapshot!

Discover all the updates and information you need to know about Support at Home and learn how it impacts you!
Scroll down to learn more

What's available?

You may qualify for up to $78,000 in home care funding, but most people will need to pay part of the care costs.


When?

From 1 November 2025, the Support at Home program replaced Home Care Packages and Short-Term Restorative Care.

Who is affected?

Anyone receiving home care funding, on the waitlist or entering the system, will now be part of the new funding rules & scheme.

HW-SAH QuickGuide.CoverStack

Get the Quick Guide to learn more

Easy to read information about all the important changes to home care funding.
Get your guide

Need to know

5 Important Changes about Support At Home

Care management fees have been reduced & you no longer pay package management fees.

Now, you pay an all-inclusive hourly rate for each service, with the net result being more service hours for most participants.

Download our quick guide for more
img_less-fees-chart-HW

You can receive up to $78K each year with up to 8 levels of funding now available.

You may also receive up to

  • $15k for Assistive Technology
  • $15k for Home Modifications
  • $12k for Restorative Care; and
  • $25k for End of Life supports

Clinical, Independence & Daily Living are new service categories – each with different fees.

Clinical services are paid in full by your home care funding, but you will make some payment for Independence & Daily Living services depending on whether you are a full pensioner, part pensioner or self-funded retiree.

Get the Quick Guide to learn more

From 1 November all participants will pay towards the cost of home support services

However, the rules are different depending on whether you are:

  • A Grandfathered participant - if you had a Home Care Package or were approved for one before 12 September 2024  you won't need to pay fees any under Support At Home if you weren't already. If you were paying some fees you, you'll be no worse off. 
  • A Transitional participant - if you were approved for a home care funding after 12 Sept 2024 and before 1 July 2025, you transition to the new Support at Home scheme and be required to pay some fees towards your care.
Download factsheets below for more details

A simpler pathway for funding applications

The new system simplifies aged care navigation for by providing a single, consistent assessment process, even as needs may evolve. Start by registering with My Aged Care and requesting an assessment.

Visit www.myaged.gov.au  
Call 1800 200 422 

Mon - Fri 8am - 8pm
Saturday 10am - 2pm

img_SAHtransitional-mockup

Changes for different types of participants

Get our factsheets for Grandfathered and Transitional participants, so you can understand how you'll be affected.

Grandfathered participants are those approved for a home care package before 12 Sept 2024, including those currently on the waitlist.

Transitional participants are those approved for a home care package after 12 Sept 2024 and before 1 November 2025.

Open factsheets here:

 

For Transitional Participants For Grandfathered Participants
img_HW-top20supportathome-mockup

Just starting your journey?

Get more information on how Support at Home will work, in this easy-to-read factsheet with all your top questions answered.

Get factsheet
care-worker-team-meeting

Already receiving support?

Is your current provider talking to you about Support at Home?

If not, maybe it's time to talk to us. We'd love to help!

Call now on 03 9374 2100

 

Email our team